Responsible Gaming
Gaming Should Be Entertainment
At Alley Jaxx, we believe online pokies should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It's important to approach gaming with realistic expectations and to play only with money you can afford to lose.
We're committed to promoting responsible gaming practices and supporting the wellbeing of our players.
Age Verification
Online pokies in New Zealand are only available to players aged 18 years and over. By accessing our site, you confirm that you are of legal age in your jurisdiction.
We take age verification seriously and may request proof of identity at any time. Playing while underage is illegal and harmful.
Warning Signs of Problem Gambling
Do any of these apply to you? If so, it may be time to seek support:
- Chasing losses by gambling more to win back money you've lost
- Gambling with money intended for bills, rent, or essential expenses
- Hiding your gambling activities from family or friends
- Feeling anxious, irritable, or restless when not gambling
- Spending more time or money on gambling than planned
- Lying to others about how much time or money you spend gambling
- Using gambling to escape stress, anxiety, or other negative feelings
- Experiencing relationship problems due to gambling
- Borrowing money to gamble or pay off gambling debts
- Neglecting work, school, or family responsibilities because of gambling
If you recognise any of these signs, help is available. Please reach out to one of the support organisations listed below.
Self-Help Tools & Limits
Responsible operators offer tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you're willing to accept in a given timeframe
- Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
- Session Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a period you choose
We encourage you to use these tools as part of your responsible gaming strategy. Contact our customer support team if you need assistance setting up any limits.
Support Organisations in New Zealand & Beyond
If you're struggling with gambling, confidential support is available:
New Zealand
- Gambling Helpline NZ: Free, confidential support available 24/7
Phone: 0800 654 655 (free call from within NZ)
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation: Provides counselling and support services
Website: www.problemgambling.org.nz
International Support Services
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - United Kingdom: GamCare
www.gamcare.org.uk - United Kingdom: GamStop (National Self-Exclusion Scheme)
www.gamstop.co.uk - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
If You Need Help
If you or someone you know is struggling with gambling, please reach out today. Seeking help is a sign of strength, not weakness. Support services are confidential, non-judgmental, and available to help you take back control.
Contact the Gambling Helpline NZ on 0800 654 655 or visit www.gamblinghelpline.co.nz
Remember: Help is available, and recovery is possible.
Our Commitment at Alley Jaxx
Alley Jaxx is committed to providing a safe and responsible gaming environment. We support all New Zealand responsible gambling initiatives and comply with local gaming regulations. If you have any concerns about your gaming behaviour or need assistance, please contact our customer support team or reach out to one of the organisations listed above.